Security Update - We are discontinuing email verification

Email-based security codes pose a risk because your email is often the key to your online life. If your email is compromised, attackers can intercept codes and reset passwords, neutralizing your existing security measures.

To enhance your account's security and prevent unauthorized access, we are transitioning the verification method from email to mobile device. This new approach will utilize either an authenticator app or an SMS one-time password (OTP), followed with mobile Push Approval (available soon)

To avoid any disruption to your account access, please log in and update your security settings. 

How to update:

1. Log in to your account.
2. Go to Settings -> Security - 2-step verification.
3. Verify your mobile number (if you haven't already).
4. Enable one of the secure methods below: 

• Authenticator App: A secure option that generates codes offline (e.g., Google Authenticator).
• SMS OTP: Verify your phone number (if you haven’t already), and enable SMS OTP
  

If you have questions about this change or need assistance setting up a new method, please contact our Customer Service team at 1.888.783.7866.

Thank you for helping us keep your account safe.

The Security Team,

Questrade

Note: The information in this blog is for educational purposes only and should not be used or construed as financial or investment advice by any individual. Information obtained from third parties is believed to be reliable, but no representations or warranty, expressed or implied, is made by Questrade, Inc., its affiliates or any other person to its accuracy.