Security Update - We are discontinuing email verification

Email-based security codes pose a risk because your email is often the key to your online life. If your email is compromised, attackers can intercept codes and reset passwords, neutralizing your existing security measures.

To enhance your account's security and prevent unauthorized access, we are transitioning the verification method from email to mobile device. We will continue to support Authenticator apps, SMS/Voice one-time passcode (OTP) and mobile Sign-in Approval.

You're all set. No action needed.

You’ll need to use an alternative method to receive your verification code

1. Log in to your account.
2. Go to Settings > Security > 2-step verification.
3. Enable one of the secure methods below: 
   • Sign-in Approval: This new feature allows you to approve logins instantly over Wi-Fi via our mobile apps—providing stronger protection without the need for cellular roaming.
     Ensure you have the latest version of QuestMobile or Edge Mobile. You will be prompted to enable Sign-in Approval the next time you log in to the app
     
   • Phone OTP: Receive codes via SMS or Voice.
   • Authenticator App: Use a third-party app (like Google/Microsoft Authenticator) for your codes. Learn how to set up.

If you have questions about this change or need assistance setting up a new method, please contact our Customer Service team at 1.888.783.7866.

The Questrade Security Team 

Note: The information in this blog is for educational purposes only and should not be used or construed as financial or investment advice by any individual. Information obtained from third parties is believed to be reliable, but no representations or warranty, expressed or implied, is made by Questrade, Inc., its affiliates or any other person to its accuracy.