See Something Suspicious? Report It.

Questrade will never

• Ask for your password in an email, text, or call 
• Ask to "remotely access" your computer to fix a problem 
• Ask you to confirm or restore your account access through email or text messages

If you believe your account credentials or other information has been compromised, or you've interacted with a suspicious link, act quickly to protect your account:

1. Reset your password immediately: If you entered your login details, change your Questrade password through our official portal right away.
2. Check for unauthorized activity: After logging in, review your recent account history. Visit our account security center for more information.
3. Contact us if you suspect fraud: If you notice any unauthorized activity or believe your confidential information or credentials may have been stolen or obtained by a fraudulent party either online, by telephone or through any other means, call 1.888.783.7866 or Live Chat with us immediately.
4. Scan your device: If you clicked a link (even if you didn't enter any information), run a security scan on your phone or computer with trusted antivirus software and clear your browser cache.
5. Report the incident: Contact the Canadian Anti-Fraud Centre (CAFC) at 1-888-495-8501 or through their online portal.

If you received a suspicious request but haven't clicked a link or shared any details, please report it using the instructions below.

Suspicious email (Phishing)

If you receive a suspicious email claiming to be from us, please report it to [email protected].

If possible, please send the email as an attachment rather than forwarding it. This helps our experts find the source of the scam faster. Instructions on how to do this - 

• Outlook: Select the email and press Ctrl+Alt+F.
• Gmail: Click the three dots (More), select Download message, and attach that file to a new email.
• Apple Mail (Mac): Right-click the email in your inbox and select Forward as Attachment.
• On a phone: Simply forward the email to [email protected].

Suspicious text message (Smishing)

• Take a screenshot of the text (making sure the sender's number is visible) and email it to [email protected].  
• Forward the text to 7726 (SPAM). This free service, managed by Canada’s cellular providers, alerts Canadian carriers to investigate and block scammers.

Suspicious website or Social Media

If you find a suspicious website, profile, or fraudulent ad claiming to be Questrade:

• Website: Copy the link address and email it to [email protected].
• Social Media: Take a screenshot of the fake profile or ad and email it to [email protected] with the link, using the subject ‘Social Media’. You can also use the platform’s “Report” button to flag it as a scam.  
  

A note on your privacy

To keep your data safe, please do not include any personal information like login ID, passwords, account numbers or Social Insurance Number in your email to the abuse box.

About our response 

This mailbox is for reporting only. You’ll receive an automated confirmation of receipt email, but we will not provide individual status updates on whether a message was legitimate or not.

Note: The information in this blog is for educational purposes only and should not be used or construed as financial or investment advice by any individual. Information obtained from third parties is believed to be reliable, but no representations or warranty, expressed or implied, is made by Questrade, Inc., its affiliates or any other person to its accuracy.