Privacy & security

How to report a privacy breach

Protecting the privacy of your personal information is one of the most important things we do. So when someone has a concern about the privacy of their information, we treat this as a top priority.

Let’s start by defining a privacy incident (also called a privacy breach or violation): the improper or unauthorized collection, use, disclosure, retention, or disposal of your personal information. A privacy breach may occur within a corporation or off-site and may be the result of inadvertent errors or malicious actions by employees, third parties, partners in information-sharing agreements, or intruders.

If you believe your personal information has been shared without your permission, email us immediately at privacy@questrade.com or call 1.888.783-7866.

When you contact us have the following information handy:

  • Your name
  • Account number
  • The answers to your account security questions
  • The date of the incident
  • The details about your personal information being shared without your permission

We’ll investigate and report back to you.