Press & Media

June 15, 2021

Questrade named Canada's Best Online Broker 2021 by MoneySense

Fastest growing online brokerage again ranked best overall, cited #1 in key categories including customer onboarding, customer service, user experience and mobile experience


TORONTO, June 15, 2021 (GLOBE NEWSWIRE) -- Questrade (www.questrade.com) -- Canada’s fastest growing online brokerage -- is proud to announce it has been named Canada's Best Online Broker 2021 by MoneySense. Now in its ninth year, the ranking relies on analysis provided by Surviscor, a leading Canadian research and consulting firm specializing in digital and direct financial services’ customer experiences. Customized for MoneySense to include hundreds of data points including price, customer service, product offerings and mobile capabilities, Surviscor’s deep-dive into the Canadian online brokerage marketplace is cited as the most definitive ranking of online brokers in Canada. As the number one pick this year, Questrade scored significantly ahead of the other thirteen firms evaluated in the report and was lauded for its “consistently high level of customer service, an area where it continues to outperform its industry peers.” In addition, Questrade maintained its top standing in the mobile experience category and led the rankings’ mobile experience category and new customer onboarding category.

"We’re honoured to be recognized once again as the best online brokerage in the country by MoneySense,” said Edward Kholodenko, president and CEO, Questrade. “It celebrates our commitment to constantly innovate, educate and develop new offerings that make a difference in the lives of Canadians. Throughout our history, we have had one clear vision: provide Canadians with the absolute best investment products, technology, and customer service at a great value, and help them become financially successful and secure.”

“In the past year, Canadian investors have embraced online brokerage services at rates not seen since the early 2000s. The surge makes sense, given that COVID-19 pandemic lockdowns have forced many of us to navigate life from behind a computer screen. If you’re working, socializing and shopping online, why not invest online, too?” said Glenn LaCoste, president and CEO, Surviscor.

Questrade claims the overall #1 spot with a score of 36 points. Other notable wins include a repeat as best in customer service, in addition to maintaining its #1 standing in the mobile experience category, and first place ranking in the inaugural, customer onboarding category, which explores the overall process and experience of becoming a client and initial customer experience. This includes transparency on offerings and fees and account opening experience, given Questrade offers both potential and existing customers a clear, streamlined, and supported account opening process regardless of device preference.

Also cited as this year’s top firm for user experience (UX), Questrade was noted for its intuitive online platform and corresponding mobile experience with industry-leading customization features and functionality, meaning investors can tailor their experience to their personal preferences. Questrade is also noted as a leader for transactional experiences, making it easy for investors to buy and trade equities, ETFs and options.

The company was recognized as an industry influencer, and as being progressive and dedicated to improving its service for customers. Lastly, Questrade was highly praised for its ongoing philanthropy and commitment to financial literacy.

More information about the MoneySense rankings may be found at https://www.moneysense.ca/save/investing/best-online-brokers-in-canada/

About Questrade

Questrade (www.questrade.com) is Canada's fastest growing and #1 rated ² online brokerage that is changing the Canadian financial services industry by leveraging technology to lower fees while providing a viable alternative to traditional financial investment options, thereby allowing Canadians to Keep More of their Money. As a leader and innovator in financial services, Questrade is a trusted ally that advocates for consumers, focused on improving value. With 21 years of challenging the status quo as Canada's leading, non-bank online brokerage, over $25 billion in assets under administration and more than 200,000 accounts opened every year, Questrade and its companies provide financial products and services: securities and foreign currency investment. For more information visit www.questrade.com or on Facebook and Twitter @Questrade.

Questrade, Inc. is a registered investment dealer, a member of the Investment Industry Regulatory Organization of Canada (IIROC) and a member of the Canadian Investor Protection Fund (CIPF).

About Questrade Wealth Management, Inc.

Questrade Wealth Management Inc. ("QWM") provides professional investment management services through Questwealth Portfolios (www.questrade.com/questwealth-portfolios). QWM is an Exempt Market Dealer, Investment Fund Manager and Portfolio Manager. QWM is a wholly owned subsidiary of Questrade Financial Group Inc.

Media contact information:

For more information, visuals, or to arrange an interview or broadcast segment with Questrade president and CEO, Edward Kholodenko or COO, Stephen Graham, contact Susan Willemsen at The Siren Group Inc. Tel: 416-461-1567 or M: 416-402-4880.
Email susan@thesirengroup.com
Visit www.thesirengroup.com, or TwitterFacebook and Instagram  @thesirengroup.