Press & Media

April 6, 2019

Questrade wins 2018 DALBAR Seal for Service Excellence

-- Recognized with prestigious Seal for best-in-class customer service --

TORONTO, March 11, 2019 (GLOBE NEWSWIRE) -- Questrade (www.questrade.com) -- Canada’s fastest growing online brokerage and a true innovator in financial services for Canadians -- is proud to announce it has been awarded the 2018 DALBAR Seal for Service Excellence.

The Seal for Service Excellence can only be earned after a company undergoes a thorough audit of their customer service, and in order to qualify it must exceed stringent benchmarks in criteria covering all aspects of its customer service interactions. Criteria include both the interpersonal aspects of the customer relationship, as well as addressing important transactional aspects of the customer request.

“We care deeply about helping Canadians become more financially successful and secure, and commit to providing exceptional service. We hire people who really care, are patient, and are driven to add value to our customers,” said Jason Grieve, chief client officer of Questrade. “Our extensive training program ensures our team is equipped with in-depth product knowledge and expertise, and always goes ‘above and beyond’ to provide our customers with relevant solutions to help them with their investing goals.”

“Institutions that achieve the Seal for Service Excellence are recognized for the high quality service delivery to their customers and are leaders within the financial services industry,” explained Michelle Slute, VP, research, DALBAR Inc. “Questrade exceeded our benchmark of criteria and truly embodies the goal to always strive for ways to improve everything it does.”

“Canadians are looking for a trusted, reliable and reputable company to better fulfill their investing needs. While lower fees, which can deliver better returns, play a big role in deciding where they will invest, it is exceptional customer service that provides Canadians the confidence they need to achieve their financial goals,” concluded Edward Kholodenko, president and CEO of Questrade.

Ever since its founding in 1999, Questrade has had one clear vision: to help Canadians achieve financial independence by providing them with the best investment products, technology, and customer service. Questrade offers commission-free ETF purchases in all accounts and ultra-low fees for its managed Questwealth Portfolios of ETFs, establishing alternatives to traditional higher-fee investment products while helping Canadians keep more of their money.

About DALBAR Inc.

DALBAR Inc., is the nation’s leading financial services market research firm and performs a variety of ratings and evaluations of practices and communications that are committed to raising the standards of excellence in the financial services and healthcare industries. With offices in both the US and Canada, DALBAR develops standards and measurement systems that improve the quality of products, service and compliance for the retirement, mutual fund, broker/dealer, discount brokerage, life insurance, healthcare and banking industries.

About Questrade, Inc.

Questrade (www.questrade.com) is Canada’s fastest growing online brokerage that is changing the Canadian financial services industry by leveraging technology to lower fees, and providing a viable alternative to traditional financial investment options, thereby allowing Canadians to Keep More of their Money. As a leader and innovator in fintech, Questrade is a trusted ally that advocates for consumers, focused on improving value. With 19 years of challenging the status quo as Canada's leading, non-bank online brokerage, more than $8 billion in assets under administration, account protection of up to $10 million and more than 50,000 accounts opened every year, Questrade and its companies provide financial products and services: securities, foreign currency investment, and online wealth management.  Questrade has been named one of Canada’s Best Managed Companies for the seventh year in a row, achieving Platinum status. For more information visit www.questrade.com or follow on Facebook and Twitter @Questrade.

Questrade, Inc. is a registered investment dealer, a member of the Investment Industry Regulatory Organization of Canada (IIROC) and a member of the Canadian Investor Protection Fund (CIPF).

About Questrade Wealth Management, Inc.

Questrade Wealth Management Inc. ("QWM") provides professional investment management services through Questwealth Portfolios (www.questrade.com/questwealth-portfolios). QWM is an Exempt Market Dealer, Investment Fund Manager and Portfolio Manager. QWM is a wholly owned subsidiary of Questrade Financial Group Inc.

For more information, visuals, or to arrange an interview or in-studio segment with Questrade president and CEO, Edward Kholodenko please contact Susan Willemsen or Ruth Colapinto at The Siren Group Inc. Tel: 416-461-5270. Email: susan@thesirengroup.com or ruth@thesirengroup.com. Visit www.thesirengroup.com, and on FacebookTwitter and Instagram @thesirengroup.