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Need a hand? We’re here to answer your questions and help you confidently take control of your financial future.

Have a question? We’re here to help.

To help you find a solution as quickly as possible, we’ve assembled answers to common questions.

Common Investing Questions

First steps

Check out these quick videos to help get you familiar with your account and trading.

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Funding your account

Making a deposit to your Questrade account(s) is easy, find out how.

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Brokerage transfer request

Learn how to transfer an account or investments from another bank/broker with this step-by-step guide.

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Opening your 2nd account

Interested in opening another account? Learn how to easily add a 2nd or 3rd account.

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Adding beneficiaries

Find out how to ensure your investments are passed on.

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Uploading your documents

Need to verify an address? Submitting forms? Check out our upload guide.

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Didn’t find what you were looking for? Check out our full Help & How-to section. Learn more

Common Accounts Questions

Introducing your Questrade account

Learn how to navigate the website, place requests and more.

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Understanding your account balances

Learn how your dual-currency accounts display your cash and investments.

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Moving funds and investments between accounts

Explore how to move funds or investments from one account to another.

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Making a withdrawal

Withdrawing funds to your bank is easy, find out how.

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Getting ready to file your tax return

Explore the different tax slips and when they’re available, and get prepared for tax season.

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Market data guide

Learn more about our live-streaming market data packages here.

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Didn’t find what you were looking for? Check out our full Help & How-to section. Learn more

Common Trading Questions

Level 1 trading quotes

Learn more about how to read a basic level 1 quote.

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Introducing Questrade Trading

Get familiar with the web-trading platform with this hands-on guide.

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Download and install IQ Edge

See how to install our free, advanced desktop trading platform.

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Bracket orders

Learn more about advanced bracket orders, and how to place them in this in-depth guide.

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Order types

Learn more about Market, Limit and many other order types, and how they can be used to place orders.

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Order durations

Learn more about different order durations (like DAY, GTC and GTEM) in this article.

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Didn’t find what you were looking for? Check out our full Help & How-to section. Learn more

Common Questions

Getting started FAQ

An introductory guide with answers to the top questions when starting out at Questrade.

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RRSP season FAQ

Get answers to your common questions about RRSP season, deadlines & contributions.

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Tax FAQ

Preparing for tax season? Check out our in-depth guide to everything to do with taxes.

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Options FAQ

Learn more about advanced bracket orders, and how to place them in this in-depth guide.

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General FAQ

Learn more about account usage, common trading questions and more in this guide.

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Journaling shares
(Norbert’s gambit)

Learn more about how to swap CAD and USD shares in this guide.

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Didn’t find what you were looking for? Check out our full Help & How-to section. Learn more

Have more questions?

Tell us what you need help with, and we’ll get you in touch with the right specialist.

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