Privacy policy

Questrade is committed to protecting your personal and financial information. We offer a comprehensive, multi-layered approach to safeguarding your privacy and ensuring that your personal information is secure. Questrade appoints a privacy officer, who is responsible for our overall compliance with privacy legislation. Our goal is to provide you with online access that is convenient, safe and secure.

Throughout the policy, we will refer to information that personally identifies you or your account(s) as personal information.

Questrade's privacy policy describes how Questrade collects and uses your personal information and under what conditions this information may be shared with third parties. The privacy policy applies to all current or former Questrade brokerage clients or individuals who register for one of our services or promotional offers.

How to report a privacy breach

Protecting the privacy of your personal information is one of the most important things we do. So when someone has a concern about the privacy of their information, we treat this as a top priority.

Let’s start by defining a privacy incident (also called a privacy breach or violation): the improper or unauthorized collection, use, disclosure, retention, or disposal of your personal information. A privacy breach may occur within a corporation or off-site and may be the result of inadvertent errors or malicious actions by employees, third parties, partners in information-sharing agreements, or intruders.

If you believe your personal information has been shared without your permission, email us immediately at or call 1.888.783-7866.

When you contact us have the following information handy:

  • Your name
  • Account number
  • The answers to your account security questions
  • The date of the incident
  • The details about your personal information being shared without your permission

We’ll investigate and report back to you.

Download Questrade's privacy policy: