Disclaimers

Questbank SMS Alerts

Terms & Conditions

Program Description

By opting into Questbank Alerts, you consent to receive automated SMS alerts concerning your accounts with Questbank. These SMS alerts include transaction verifications, fraud alerts, balance updates, low-balance warnings, and security-related multi-factor authentication (MFA) codes. Consent is not a condition of purchasing any property, goods, or services. You can opt out at any time.

Message Frequency

Message frequency is dynamic and depends entirely on your account activity and preference settings. You will receive an SMS alert anytime a suspicious transaction is detected, an account alert triggers, or you initiate an action requiring verification.

Pricing & Disclosures

Message and data rates may apply. Questbank does not charge a fee for this service, but your mobile carrier's standard messaging rates still apply.

Opt-Out Instructions

You can cancel this service at any time. Text STOP to +1 (804) 392 - 5120 to terminate SMS account alerts from Questbank. After texting STOP, you will receive one final text confirming your opt-out. Note: Opting out of transaction verification alerts may impact your ability to complete certain online banking actions or receive immediate fraud warnings.

Customer Support

Text HELP to +1 (804) 392 - 5120 for assistance, or call Questbank directly at 1-888-403-8440.

Carrier & Delivery Liability

Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on active network coverage.

Privacy & Data Protection

Review our privacy policy at https://invest.questrade.com/disclosure/privacy-policy-and-security/privacy-policy (opens in a new tab)

Last modified: November 6, 2026