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Working hard to protect our customers

With Questrade, you can rest assured that your money, your account and your personal information are protected.

Your money is in good hands

 

Regulated by CIRO and CIPF

Rest easy knowing we're regulated and protected just like the big banks.

Keeping your account secure

Invest confidently knowing your account is encrypted and securely stored. See some of the other ways we use technology and infrastructure to protect your Questrade account.

Digicert

Know when it’s safe to go ahead with your transaction.

Last Login

Get alerted when there’s suspicious activity in your account.

Touch/Face ID

You and only you can log in to your account.

PIN

Save time on security questions when you call or chat.

Online Security Guarantee

100%

reimbursement

We take your security very seriously. That’s why we offer 100% reimbursement for any unauthorized transactions in your Questrade account that result in direct losses to you.

see terms & conditions

Protecting your personal information

We care deeply about your privacy. You can rest easy knowing that we protect the confidentially and security of personal and financial information you share with us. We never sell, trade or share your information with anyone.

See our Privacy Policy

Helping you protect yourself

Get tips, info and recommendations on how you can protect yourself against fraud, scams and threats online—on or off of Questrade.

Get answers to frequently asked questions

Yes. All self-directed accounts are protected by the Canadian Investor Protection Fund (CIPF), which covers eligible customers up to $1 million per account category in the event Questrade becomes insolvent. Questrade Reserve clients receive additional private insurance coverage of up to $10 million per client.

Yes. All managed accounts are protected by CIPF, which covers eligible customers up to $1 million per account category in the event Questrade becomes insolvent. Questrade Reserve clients receive additional private insurance coverage of up to $10 million per client.

CIPF coverage protects the cash and securities held in your eligible accounts if Questrade were to become insolvent. It does not cover losses from market fluctuations or investment decisions. For full details on coverage, limitations, and exclusions, visit cipf.ca.

Customers accounts are protected by the CIPF’s Investment Dealer Fund in accordance with its Coverage Policy. A brochure describing the scope and nature of coverage, as well as the limitations and exclusions of coverage, is available upon request or at www.cipf.ca.