RoundUP and Cashback FAQs

How much does the program cost?

Nothing! Both RoundUP and Cashback Rewards, and are completely free of charge to sign up for. Questrade will never charge you any fees to use the RoundUP or Cashback Rewards programs.

How many credit cards can I use?

You can enroll one credit card for the RoundUP program, and up to 2 for Cashback Rewards.

What kind of credit cards can I use?

Canadian Visa and Mastercard is available for use with both programs. Unfortunately Visa Debit, American Express, Discover, and other prepaid debit cards are not supported.

How many Questrade accounts can I use?

Only one Questrade account can be linked to both the RoundUP and Cashback Rewards program at this time.

Which Questrade account can I use?

You can sign up with most types of Questrade accounts, including Questwealth portfolios. (TFSA, Margin, Cash, RRSP & etc…)

Certain retirement accounts that are not eligible for new contributions cannot be used. (i.e. RIF, LIF, LIRA, etc…) In addition, FX & CFD accounts are not eligible at this time.

How will the deposit appear in my account?

The deposit will appear in your account as Cash. You can track the RoundUP and Cashback Rewards deposits using the Reports -> Account activity page. With a Self-directed account, once it’s been deposited as cash, you can use it right away for investing or other purposes.

With Questwealth accounts, after the cash is deposited, and certain criterias are met (for rebalancing or asset allocation), the funds are automatically invested into your selected portfolio within 1-3 business days. (As long as you meet the minimum Questwealth portfolio funding requirements of $1,000).

What information is being collected from my purchases?

Your data security and privacy are of utmost importance to Questrade.

For the RoundUP program, Questrade will receive information only on the dollar amounts of your purchases. (To calculate the amount being rounded.) No other individual purchase information is stored.

For the Cashback Rewards program, Questrade will receive information on qualifying purchases only. Specifically the date the transaction was made at the merchant, and the amount. This information is only used to display your reward progress, and to track your eligibility for rewards.

Neither Questrade, nor our technology partners, are storing your credit card or full transaction data. None of your information will be shared or sold to any third parties.

For more details, you can always read through the terms and conditions.

Can I sign up for one program now, and another later?

Yes, you can edit your program enrollment anytime after your initial signup. You can start with just Cashback Rewards, or just RoundUP, and add the other program at any time.

Do I have to activate an offer, or use a coupon to redeem rewards?

No, just shop or dine at places using your linked credit card where the offer is applicable, and you will be rewarded automatically if all the conditions are met.

How long does enrollment take?

Signing up only takes 2-3 minutes, and your credit card is linked immediately. Start shopping and earning rewards right away!

Are my credit card points affected?

No, these RoundUP and Cashback Rewards programs are completely separate from your credit card’s points, or rewards program.

Does the name on my credit card have to match my Questrade account?

No, the name on the linked credit card does not necessarily need to exactly match your Questrade account, but you do need the card holder’s permission. In addition, a credit card can only be linked to one Questrade account.

Is there a limit to how much Cashback Rewards I can earn?

Please refer to each individual retailer’s, or merchant’s offer for the specific terms and conditions. Some offers may be eligible for use more than once per day, some offers may be limited per time period (once a week, or month).

When are RoundUP and Cashback Rewards deposited in my Questrade account?

Deposits for both programs are calculated on the first business day of each month, and will appear as cash in your account within 1-3 business days. Remember: You can track your rewards on the Account activity page, the day after the deposit.

For example: RoundUP and Cashback Rewards purchases made in December are deposited in the first week of January.

Are Cashback Rewards paid instantly?

Rewards are paid out once per month. Check out the question above for more info on when the cash is available.

Are RoundUP and Cashback Rewards paid separately?

Yes, both programs are paid separately. You can track the different deposits from each program on the Account activity page, the day after the deposit.

I’ve made a qualifying purchase, but don’t see the transaction on my reward details page?

If your purchase is still in a “pending” status with the merchant, or processing bank, you might not see it right away. Please allow for up to 24-48hrs after your purchase (especially if on a holiday) for it to appear on your reward details page.

Can I pause or remove my Cashback Rewards, or RoundUP programs?

Yes, you can pause, or cancel your enrollment anytime from the main “Programs” page. Simply click the edit button, and you can change your preferences as needed.

If I get charged NSF (non-sufficient funds) fee or monthly maintenance fee because of this program, would I get a rebate?

The amount of the pre-authorized payments each month has to be $10 or more, we strongly recommend you monitor your bank account monthly to ensure you have sufficient funds.

NSF charges will not be rebated but we will automatically cancel your enrollment to ensure no further charges can be applied. You can re-register in the program any time.

Can deposits be cancelled and funds be sent back to my bank account?

No, once the deposit has been settled in your Questrade account, we cannot send it back to the originating bank account.

You can however simply withdraw the funds with a simple request at any time. Please note the processing times for the different withdrawal methods.