For immediate support, use Questrade's live help function. Clicking on the live help icon in the contact us toolbar will launch an interactive chat box, allowing you to ask questions and get answers directly from our client services specialists. Live help is available from our public site and from within myQuestrade, our client services portal.
Mail / Courier Address:
Questrade Inc.
North American Centre
5650 Yonge Street, Suite 1700
Toronto, Ontario M2M 4G3
Canada
Driving:
From Highway 401 take the Yonge Street exit (north). Proceed northbound on Yonge until you reach Finch Avenue. The North American Centre Building is on your left hand (west) side at the corner of Yonge Street and Finch Avenue. Parking is available on site.
TTC
Located at Finch subway station on the Yonge/University line.
Hours
Client support:
Mon – Fri, 7:30 a.m. to 8:30 p.m. EST
Stocks and options trade desk hours:
Mon – Fri, 8:30 a.m. to 4:30 p.m. EST
Foreign currency trade desk hours:
Mon – Fri, 8 a.m. to 5 p.m. EST
Office:
Mon – Fri, 9 a.m. to 5 p.m. EST
Mon – Fri, 7:30 a.m. to 8:30 p.m. EST
Stocks and options trade desk hours:
Mon – Fri, 8:30 a.m. to 4:30 p.m. EST
Foreign currency trade desk hours:
Mon – Fri, 8 a.m. to 5 p.m. EST
Office:
Mon – Fri, 9 a.m. to 5 p.m. EST
Telephone
Within Canada (toll free): 1.888.QUEST.66 (783.7866)
From the U.S.: 1.416.227.9876
Outside Canada and the U.S.: (001) 416.227.9876
Stocks and options trade desk: Ext. 3
Forex trade desk: Ext. 2
Fax: 1.416.227.0078
From the U.S.: 1.416.227.9876
Outside Canada and the U.S.: (001) 416.227.9876
Stocks and options trade desk: Ext. 3
Forex trade desk: Ext. 2
Fax: 1.416.227.0078
Email
For client support please click here to send an email.
Client Services: support@questrade.com
Security: security@questrade.com
Careers : careers@questrade.com
Media enquiries marketing@questrade.com
Important note: do not send trading instructions or account instructions by email. Email should be used for general enquiries only and Questrade will not act on any instructions sent using email. Please use myQuestrade to administer your account. Questrade will not accept any financial liability for any act or failure to act on the instructions in an email.
Client Services: support@questrade.com
Security: security@questrade.com
Careers : careers@questrade.com
Media enquiries marketing@questrade.com
Important note: do not send trading instructions or account instructions by email. Email should be used for general enquiries only and Questrade will not act on any instructions sent using email. Please use myQuestrade to administer your account. Questrade will not accept any financial liability for any act or failure to act on the instructions in an email.
Holiday Closures
2007
Labour Day - September 3
Christmas Day - December 25
2008
New Year's Day - January 1
Family Day (Ontario) / President’s Day (U.S.)
– February 18
Good Friday - March 21
Labour Day - September 1
Christmas Day - December 25
Labour Day - September 3
Christmas Day - December 25
2008
New Year's Day - January 1
Family Day (Ontario) / President’s Day (U.S.)
– February 18
Good Friday - March 21
Labour Day - September 1
Christmas Day - December 25
Canadian & U.S. market closures
