Open an account

For immediate support online, use live help. Clicking on a live help icon anywhere on our site and in myQuestrade will launch an interactive chat box, allowing you to ask questions and get answers directly from our client services specialists.

Live help is available Monday to Friday, 8 a.m. to 8 p.m. ET

Visit us in person-Toronto

Questrade Learning Centre
North American Centre
5700 Yonge Street, Ground Floor – North Tower
Toronto, Ontario, Canada

Monday to Friday, 9 a.m. to 5 p.m. ET

Driving
From Highway 401 take the Yonge Street exit (north). Proceed northbound on Yonge until you reach Hendon. The North Tower of the North American Centre Building is on your left hand (west) side at the corner of Yonge Street and Hendon Avenue. Parking is available on site. Get driving directions.

TTC
Located at Finch subway station on the Yonge/University line.

Phone

Client support and new accounts

Client services
Monday to Friday, 8 a.m. to 8 p.m. ET
French speaking support: 8 a.m. to 8 p.m. ET

Toll free from within Canada:
1.888.783.7866

From the U.S.:
1.416.227.9876

Outside Canada and the U.S.:
(001) 416.227.9876

 

New accounts
Monday to Thursday, 8:30 a.m. to 8:00 p.m. ET
Friday, 8:30 a.m. to 5:30 p.m. ET

Toll free from within Canada:
1.888.298.4515

From the U.S.:
1.416.227.6615

Outside Canada and the U.S.:
(001) 416.227.9876

 

Trade desk

Monday to Friday, 8:30 a.m. to 4:30 p.m. ET

Toll free:
1.866.980.9590

From the U.S.:
1.416.227.6911

Outside Canada and the U.S.:
(001) 416.227.6911

 

Forex

Forex trading
Monday to Thursday, 8 a.m. to 11:55 p.m. ET
Friday, 8 a.m. to 5 p.m. ET
Sunday, 5 p.m. to 11:55 p.m. ET

Toll free:
1.866.980.9591

From the U.S.:
1.416.227.6913

Outside Canada and the U.S.:
(001) 416.227.6913

 

Currency exchange
Monday to Friday, 9 a.m. to 5 p.m. ET

Toll free:
1.866.980.9591

From the U.S.:
1.416.227.6913

Outside Canada and the U.S.:
(001) 416.227.6913
Email
Client services and new accounts:

Forex client services:

Security:

Media enquiries:
Fax
Client support fax:
416.227.0078

New accounts fax:
1.888.837.1861

Send us a fax 24/7. If you have an account number, please include it with all faxes for account verification.

Mail / courier address

Questrade Inc.
North American Centre
5650 Yonge Street, Suite 1700
Toronto, Ontario M2M 4G3 Canada

Holiday closures
Date Questrade's offices Phone, email and
live help support
Thursday, January 1st, 2015
New Year's Day
Closed Closed
Monday, February 16th, 2015
Family Day
Closed Closed
Friday, April 3rd, 2015
Good Friday
Closed Closed
Monday, May 18, 2015
Victoria Day
Closed Open
Wednesday, July 1st, 2015
Canada Day
Closed Open
Monday, August 3rd, 2015
Civic Holiday
Closed Open
Monday, September 7th, 2015
Labour Day
Closed Closed
Monday, October 12th, 2015
Thanksgiving
Closed Open
Friday, December 25th, 2015
Christmas Day
Closed Closed
Saturday, December 26th, 2015
Boxing Day
Closed Open
Canadian & U.S. market closures