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Contact us

For immediate support online, chat with us using live help. Click on a live help icon anywhere on our site or while logged into your account to launch an interactive chat box, allowing you to ask questions and get answers directly from our client services team.

Live help is available Monday to Friday, 8 a.m. to 8 p.m. ET

Visit us in person-Toronto

Questrade Learning Centre
North American Centre
5700 Yonge Street, Ground Floor – North Tower
Toronto, Ontario, Canada

Monday to Friday, 9 a.m. to 5 p.m. ET

Driving
From Highway 401 take the Yonge Street exit (north). Proceed northbound on Yonge until you reach Hendon. The North Tower of the North American Centre Building is on your left hand (west) side at the corner of Yonge Street and Hendon Avenue. Parking is available on site. Get driving directions.

TTC
Located at Finch subway station on the Yonge/University line.

Phone

Client support and new accounts

Client services
Monday to Friday, 7:30 a.m. to 8 p.m. ET
French speaking support: 7:30 a.m. to 8 p.m. ET

Toll free from within Canada:
1.888.783.7866

From the U.S.:
1.416.227.9876

Outside Canada and the U.S.:
(001) 416.227.9876

 

New accounts
Monday to Thursday, 8:30 a.m. to 8:00 p.m. ET
Friday, 8:30 a.m. to 5:30 p.m. ET

Toll free from within Canada:
1.888.298.4515

From the U.S.:
1.416.227.6615

Outside Canada and the U.S.:
(001) 416.227.9876

 

Trade desk

Monday to Friday, 8:00 a.m. to 4:30 p.m. ET

Toll free:
1.866.980.9590

From the U.S.:
1.416.227.6911

Outside Canada and the U.S.:
(001) 416.227.6911

 

Forex

Forex trading
Monday to Thursday, 8 a.m. to 11:55 p.m. ET
Friday, 8 a.m. to 5 p.m. ET
Sunday, 5 p.m. to 11:55 p.m. ET

Toll free:
1.866.980.9591

From the U.S.:
1.416.227.6913

Outside Canada and the U.S.:
(001) 416.227.6913

 

Currency exchange
Monday to Friday, 9 a.m. to 5 p.m. ET

Toll free:
1.866.980.9591

From the U.S.:
1.416.227.6913

Outside Canada and the U.S.:
(001) 416.227.6913
Email
Client services and new accounts:

Portfolio IQ client services (wealth management):

Forex client services:

Security:
Media enquiries:
Fax
Client support fax:
416.227.0078

New accounts fax:
1.888.837.1861

Send us a fax 24/7. If you have an account number, please include it with all faxes for account verification.

Mail / courier address

Questrade Inc.
North American Centre
5650 Yonge Street, Suite 1700
Toronto, Ontario M2M 4G3 Canada

Holiday closures
Date Questrade's offices Phone, email and
live help support
Friday, January 1, 2016
New Year's Day
Closed Closed
Monday, February 15, 2016
Family Day
Closed Closed
Friday, March 25, 2016
Good Friday
Closed Closed
Monday, May 23, 2016
Victoria Day
Closed Open
Friday, July 1, 2016
Canada Day
Closed Open
Monday, August 1, 2016
Civic Holiday
Closed Open
Monday, September 5, 2016
Labour Day
Closed Closed
Monday, October 10, 2016
Thanksgiving
Closed Open
Monday, December 26, 2016
In lieu of Christmas Day
Closed Closed
Tuesday, December 27, 2016
In lieu of Boxing Day
Closed Open
Canadian & U.S. market closures