1. BILL PAYMENT USING INTERNET BANKING
Login to your online banking account and use the pay bills function. Select Questrade
Inc. as the payee and reference your Questrade account number. Direct deposits can
only be made in CAD funds. Depending on your bank's processing times, this transaction
will take from one to four business days before it is reflected in your account.
Questrade is registered for internet bill payments with the following institutions:
- Royal Bank
- CIBC
- Scotia Bank
- Bank of Montreal
- TD Canada Trust
- National Bank
- Desjardins
- BC Credit Union Central
- Telpay
- Credit Union Central of Ontario
2. CERTIFIED CHEQUE OR BANK DRAFT
Certified cheque: Provide us with a personal certified cheque drawn on a bank account
with the same name as your Questrade account and made payable to Questrade Inc.
Bank Draft: A bank draft issued by any authorized financial institution. The draft
must include the complete name, telephone number, address of the issuer and the
payee's name. If you are funding your account for the first time, the bank draft must be accompanied by a cheque for CAD/USD $5 from a personal Canadian bank account of the Questrade account holder.
Mail your certified cheque or bank draft, account opening documents, $5 cheque (if necessary), and a clear photocopy of a government issued photo ID
to:
Questrade Inc.
North American Centre
5650 Yonge Street, Suite 1700
Toronto, Ontario, M2M 4G3, Canada
4. NON-CERTIFIED CHEQUE
Canadian and U.S. dollar uncertified cheques will be held for a period of 20 business
days until funds have cleared. The funds will remain unavailable for trading or
withdrawal until our bank acknowledges receipt of payment.
5. STOCK CERTIFICATE
Questrade charges an administrative fee
to deposit each unique company stock certificate. We recommend sending the certificate
via secure mail or courier.
We do not accept OTC (over the counter) or OTC BB (over the counter bulletin board)
stock certificates for deposit unless your certificates are specifically pre-approved.
Contact a client services specialist to find out how to obtain pre-approval.
6. TRANSFER FROM ANOTHER BROKER
We've made it easy to move to Questrade. After you've opened an account, fill out
the one-page transfer form, and we'll take care of the rest. Open your account online or
offline now.
UNACCEPTABLE DEPOSITS
Questrade cannot accept the following deposits:
- Cash
- Money orders
- Third party cheques or wires (drawn on a bank account in a name dissimilar to the
Questrade account title)
- Cheques with incomplete information
- Credit card cheques or other cheques drawn on credit lines
- Credit cards
- Direct deposits by cheque or cash into Questrade's bank accounts
- Cheques drawn on foreign banks, even if in U.S. currency. (These may be processed
manually within a 2-6 week delay. The funds will remain unavailable for trading
or withdrawal until our bank acknowledges receipt of payment.)
BOUNCED CHEQUE POLICY
Questrade will assess a $30.00 fee for each returned cheque.
Cheques returned NSF will result in an account being restricted for a 90-day period.
Multiple instances of returned cheques will result in a permanent restriction of
this type of payment. This restriction limits new deposits to: bank wire transfers
or certified cheques issued by a bank. If the funds represented by the NSF cheque
were intended to meet a margin call or to purchase securities, the account may be
subject to immediate liquidation as determined by Questrade.
3. WIRING FUNDS
Please inform your financial institution to communicate directly with the Royal
Bank by addressing the message as follows:
Canadian dollars
For credit:
Royal Bank Of Canada
Yonge & Hollywood Branch
5001 Yonge St.
North York, ON
M2N 6P6
Swift code: ROYCCAT2
Transit# 02874
Account# 1025865
Questrade Inc.
*Include your client name and Questrade account number for reference
U.S. dollars - from within Canada
For Credit:
Royal Bank of Canada
Yonge & Hollywood Branch
5001 Yonge St.
North York, ON
M2N 6P6
Swift code: ROYCCAT2
Transit# 02874
Account# 4006573
Questrade, Inc.
*Include your client name and Questrade account number for reference
US dollars - From outside of Canada
Pay To: JP Morgan Chase Bank, New York, N.Y. or
# ABA 021 000 021
Swift code: CHASUS33
For further credit:
(Funds are received by JP Morgan Chase Bank, then must be routed to Royal Bank in
order to reach Questrade, using the information below)
Royal Bank of Canada
Yonge & Hollywood Branch
5001 Yonge St.
North York, ON
M2N 6P6
Swift code: ROYCCAT2
Transit# 02874
Account# 4006573
Questrade, Inc.
*Include your client name and Questrade account number for reference
*Note: The name used for the reference must be the same
name given on your account opening documentation. Your Questrade 6-character account
number beginning with "3B" must be supplied and referenced by your bank in order
for your Questrade account to be credited properly. If this is not supplied and
referenced on the wiring confirmation report from your bank, the wire will be delayed
or rejected. JP Morgan Chase Bank, New York is Royal Bank's USD correspondent.
Please fax a confirmation/receipt of all wire deposits to the attention of Questrade Finance Department to help ensure timely processing of your deposit.
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